will soon be available in the vehicle, these limitations
automatically saves as a guest user in the infotainment.
also apply.
Users Management
user roles
settings
Open the settings in the infotainment:
.
10": HOME User management
Open user administration: On the infotainment start page,
.
8" and 9.2": MENU User administration
These setting options may be available:
tap on the main menu Users or User administration.
— Me (main user).
either
— Others (co-users).
- Keys.
main user
As a general rule, the main user is the owner and the user
who uses the vehicle most frequently. You have unlimited
rights and can grant additional rights to other users of your
vehicle by inviting them as co-users.
— Mobile key.
— Settings.
cousers
either
Volkswagen WeConnect
Introduction to the topic
Co-users are people who can use the personalization and
services of We Connect invited by the main user.
For use, Volkswagen We Connect must first be activated
online by concluding a We Connect contract with Volkswagen
AG and is subject to a temporary usage limitation depending
on the country.
guest users
Guest users are people with limited rights, who have access
and can log in to the vehicle through their own We Connect
account. Guest users, however, have not been invited by the
primary user as co-users of the vehicle. They can use their
own personalized settings, but they do not have access to the
We Connect services.
Both the We Connect service portfolios offered by
Volkswagen and individual services can be changed, cancelled,
deactivated, reactivated, renamed and extended, even without
prior notification.
user account, view the description of services and more
information.
Guest users can be removed at any time from the user
overview.
anonymous users
The execution and availability of the We Connect services
and service portfolios may vary depending on the country, as
well as the vehicle and its equipment.
The account for anonymous users is a personal im account
and local to the vehicle, which cannot be synchronized with
the server. Such an account only exists on vehicles with
online personalization and cannot be deleted.
Volkswagen We Connect's search or voice recognition
technology does not recognize or deliver results for all
words. For example, Google's speech recognition includes
a “Safe Search” function, which prevents the display of search
results whenever vulgar terms are recognized (even by
mistake).
Anonymous users are people who have access to the
vehicle, but do not log in.
Create new users
New users can log in to the vehicle with their We Connect
account or re-register. In doing so, a user profile is
automatically created in the infotainment.
There are We Connect services for which registration is
required and others for which it is not required.
If a new user has not been invited as a user by the main
user, the user profile will be
3 G 0 0 1 2 7 6 0 A H
Users Management
217
Service description Before
Services and functions of We Connect that do not have to
be activated
executing the Volkswagen We Connect services, please read
and observe the respective service description. The descriptions
are updated non-regularly and are available online at
The following services also work without We Connect activation:
— Emergency call service.
— Online customization.
— Always use the latest version of the corresponding service
description.
— In-Car applications in the In-Car store.
The Emergency Call Service is available regardless of
the infotainment login.
WARNING
In areas with insufficient mobile phone and GPS coverage,
Personalization and purchase of In-Car apps require infotainment
login, but activation of the vehicle on a We Connect account is
not required.
emergency calls and phone calls cannot be made and data
cannot be transmitted.
· If possible, change locations.
WeConnect Services
WARNING
maximum volume possible. Not available on all vehicles or in all
countries.
The vehicle may be damaged by factors beyond the control of
Volkswagen AG. These may be in particular:
— Trip data.
— Condition of the vehicle.
· Improper use of mobile terminals
Data loss during transmission
— Vehicle status report.
— Information call.
— Mobile key.
Inappropriate or faulty third-party applications
sas
— Emergency call service.
Malicious software on data carriers, computers, tablets or mobile
phone devices
— Assistance call and automatic notification of acci
dente.
— Parking position.
Service portfolio
— Service appointment scheduling.
— Doors and lights.
The initial service allocation shown here is from the March 2019
issue and represents peak volume. The maximum possible volume
is only available on a few vehicle models. During the life of the
vehicle you can change the allocation shown here.
- WiFi access point.
We Connect Plus services
maximum volume possible. Not available on all vehicles or in all
countries.
— All We Connect services.
After activating the service management in infotainment, you can
see if the vehicle has services and which ones ÿ p. 221.
— Schedule departure times1) .
— Load1) .
In some countries and in the event of a contract renewal, the
services offered may be combined differently than indicated here.
— Air conditioning1) .
—Apple Music®.
—TIDAL.
services belonged to We Connect, We Connect Plus
— Zone notification.
— Speed notification.
— Horn and turn signals.
and We Connect Fleet when you concluded the contract or
when you renewed it. This also applies to the possible individual
options of We Connect.
— Charging stations1) .
— Online burglar alarm.
1) Available only on electric and hybrid vehicles.
218
data transmissions
See infotainment in the menu Administration of
users.
.
— Online map update 1)
— Online route calculation 1)
.
2. Order Volkswagen We Connect and activate it.
.
— Online voice control 1)
.
— Online independent heating 1)
— Online traffic information 1)
3. Add the vehicle to your user account.
4. Prove ownership.
.
.
— Car parks 1)
5. Prove your identity. This is only necessary if you are
to run security-relevant We Connect services.
— Gas stations1) .
— Lock and unlock.
—Online Radio.
we.com or directly via infotainment.
To activate it via infotainment, proceed as follows:
We Connect Fleet Services
Basically, these services are only available to
companies and fleet managers.
10": HOME User management
Become
main user.
In addition to We Connect services include:
— Digital route book.
8" and 9.2": MENU User administration
in main user.
Become
— Digital refueling record.
— Driver efficiency.
Follow the rest of the instructions and the information
displayed in the infotainment. During activation, you may
be asked to create an S-PIN ÿ p. 219, S-PIN.
— GPS location and route information.
— Consumption analysis.
— Maintenance manager.
upgrade option
Yeah
10", 9.2" and 8" infotainment
Individual We Connect options
8.25" infotainment
not possible
not possible
— In-Car applications. These applications can be
purchased and installed directly on the infotainment
via the In-Car store.
6.5" infotainment
WeConnect portal
yes yes
WeConnect app
— Digital instruction manual (user guide
S PIN
river).
The S-PIN is a sequence of several numbers, which
can be selected when registering with We Connect.
—We Experience
COP
Y
—WePark
—App-Connect1) .
When creating the S-PIN, avoid easy-to-guess number
— Data packet. Paid data rates for the use of online
functions, eg 2 GB per month.
sequences and known dates of birth. You can change
the S-PIN in the We Connect user account in “Account
settings”.
— Purchase of additional mobile keys.
The S-PIN is required, for example, to protect your user
profile or to run a security-relevant We Connect service
in your vehicle.
Activation of We Connect, S-PIN
and vTAN process
You must manage said S-PIN with absolute
confidentiality. If you disclose your S-PIN to third parties,
for security reasons you should change it immediately.
WeConnect Activation
vTAN process
The following steps are required for We Connect
activation (including registration):
When a mobile key is downloaded and installed from
the We Connect portal for the first time to the main
user's phone, the vTAN process has to be performed:
nect.volkswagen-we.com or directly via
3 G 0 0 1 2 7 6 0 A H
1) Not available on vehicles with Radio Composition (8.25" and 6.5").
219
Volkswagen
— In the vehicle turn on the ignition, and if necessary
necessary, turn on the infotainment.
Proof of identity (Volkswagen Ident)
Identity verification must be performed before you can use
security-relevant We Connect services, such as the “Lock
and Unlock” service. Identity accreditation can be done in
two ways:
— Follow the instructions in the We Con app
nect and in the infotainment.
— Enter and confirm the vTAN of the application in the
infotainment. The vTAN process is complete.
— In person at the Volkswagen dealer.
If the vTAN prompt window is not displayed automatically,
please request the vTAN manually in “Mobile Key” or “User”.
— By means of a videoconference providing the identity
documents in the We Connect application.
You can find more information about Volkswagen Ident on
Proof of ownership and identity
Data exchange during the video conference may
incur costs. The amount of these costs depends on
the rates and contracts that you have concluded with third-
party providers (telephone or mobile phone line providers).
Become a main user (accreditation of ownership)
(method of the 2 keys).
To become a primary user and thus prove ownership of the
vehicle, you need both physical keys to the vehicle. Proof of
ownership takes place in the vehicle during registration or, if
you already have a We Connect user account, via
infotainment in User administration.
legal provisions
When using the Volkswagen We Connect services,
information is transferred and processed online via the
vehicle. Such data can also give (at least indirectly)
information about the driver in question, for example, driving
behavior and location. As a contracting party to the We
Connect contract with Volkswagen AG, you must ensure that
data protection and personal rights are respected when your
vehicle is used by other drivers (eg family or friends).
Therefore, you must inform drivers in advance that the
vehicle transfers and receives data online, and that you can
— Switch on the ignition and infotain system
I lied.
— Log in to We Connect in infotainment.
Or: Open the User Administration menu
Become a master user and follow the ins
Adjustments tructions.
— Press the unlock key on the first key of the
vehicle.
access said data.
— Press the unlock button on the second vehicle key.
Once the infotainment has processed the orders by radio
Failure to take this obligation to inform into account may
frequency, the accreditation of the property will have been
violate certain rights of the occupants.
completed. On the We Connect portal you can check the
current status.
Tracking services: query all occupants Tracking services
How is ownership proven?*)
need vehicle and geographic data, for example, to determine
10", 9.2" and 8" infotainment
8.25" infotainment
if the vehicle is being used within defined speed limits,
where it has been parked or if it is being stopped. you are
using in the set geographical area. This information is
6.5" infotainment
WeConnect portal
displayed on the Volkswagen We Connect portal and in the
Volks wagen We Connect app.
a) a) b) not
WeConnect app
possible not possible
*) Proof of ownership in the vehicle can be done in two ways:
a) Method of the 2 keys. b) Transfer of the registration code
from the We Connect portal or the We Connect app to the
infotainment.
For this reason, before setting off, ask all the occupants of
the vehicle if they agree with the activated services. If not,
disable
220
data transmissions
the service in question (if possible) or does not allow the
You can run the corresponding services again after canceling
their deactivation in the infotainment.
occupants to use the vehicle.
GPS tracking: badge If the
Services required by law and their data transmission
cannot be switched off or
vehicle is factory-equipped with a control unit that transmits
the current geographical position and speed, it will usually carry
this GPS badge, e.g. e.g. in the overhead console. The absence
deactivate, for example, the “emergency call system
(eCall)”.
of the badge in the vehicle does not guarantee that the control
unit does not transmit the current
geographical position and speed of the vehicle.
anomalies
Personal data
Even if the necessary requirements for the use of the We
Connect services are fulfilled, there may be factors beyond
the control of Volkswagen AG that interfere with or prevent
the execution of these services. These can be in particular:
Volkswagen protects your personal data and uses it only
insofar as this is permitted by law or you have given your
consent for use. You will find detailed information on data
processing in connection with the Volkswagen We Connect
services in the Data Protection Declaration, which can be found
in its corresponding current version on the Volkswagen website.
— Maintenance, repair, deactivation, software updating and
technical expansion of telecommunication equipment,
satellites, servers and data banks.
— Change of the mobile telephony standard for the
transmission of mobile data by the telecommunication
service provider, for example, from UMTS to EDGE or
GPRS.
Permanent transfer of the vehicle
If another person has left the vehicle for permanent use (for
example, if you buy a used vehicle), We Connect may already
be activated and the previous user still has the possibility to
access the recorded data via We Connect and control certain
functions of your vehicle.
— Disconnection of an existing mobile telephony standard by
the telecommunications service provider.
— Interference, disturbance or interruption in the
GPS and mobile phone signal reception due to e.g. High-
speed driving, solar storms, weather influences, topography,
jamming equipment and intensive use of mobile phones in
radio cells in
There may also be active mobile keys for your vehicle ÿ pg.
212.
In the infotainment you can see if your vehicle is assigned to a
person as the main user.
In this case, you can register yourself as the main user of the
vehicle and thus automatically delete the previous main user.
question.
— When you are in areas with or without coverage
Alternatively, via infotainment you can directly delete the
Insufficient mobile phone or GPS. Also p. g., in tunnels,
confined areas between very tall buildings, garages,
underpasses, mountains and valleys.
previous user permanently as main user, as well as put the
vehicle in offline mode (ÿ p. 215) and thus limit both the
communication of your vehicle with the data server of
Volkswagen AG including the processing of personal and
vehicle data.
— External information from third-party providers available with
limitations, incomplete or incorrect, e.g. eg, representations
of maps.
— Countries and regions where We Con is not offered
nect.
Deactivate We Connect services
The following functions are available in the in fotainment to
Service administration
deactivate and activate the information services
WeConnect:
Open service management: System Service.
— Central deactivation or activation ÿ p. 215, Privacy
With the service management you can do the following in the
infotainment:
3 G 0 0 1 2 7 6 0 A H
— Individual deactivation or activation ÿ p. 221,
Service administration
221
Volkswagen
— See which We Connect services are currently
available in the vehicle.
The necessary data transmission may be
chargeable. Due to the large volume of data that is
exchanged, Volkswagen recommends using a mobile
phone flat rate for data transmission. Mobile phone
operators can provide information on this.
— The number of We Connect services that are
activated or deactivated.
— Activate or deactivate We Connect services.
wagen-we.com.
When charging and using Internet data packages,
additional charges may be incurred depending on
your mobile phone tariff, especially when abroad (roaming
charges, for example).
If you deactivate each and every We Connect
service, the OCU may continue to transmit data.
settings
We Connect services can be activated and deactivated
separately. To do this, open the dropdown menu on the
Establish a data connection
eSIM (embedded SIM)
service and select enable or disable.
var.
The vehicle has an OCU with a mounted SIM card
(eSIM). To be able to use said eSIM, you have to purchase
data packs at the In-Car store.
If data transmission is restricted with the “Privacy”
function, it is not possible to activate or deactivate files
separately.
External Wi-Fi device Use
Function button: function
the Wi-Fi access point of an external mobile phone device
ÿ p. 224.
Service administration
show services
All: overview of all services available in the vehicle.
Activate: to activate one or more services.
Disable: to disable one or more services.
Set up a Wi-Fi access point
Fi
Fit options are not available in all markets or on all vehicle models.
The infotainment can be used as a Wi-Fi hotspot for
connecting up to 8 Wi-Fi devices to the Internet.
Wireless access point
To establish an Internet connection and to be able to
use We Connect, among others, a data connection is
(WLAN hotspot)
also required, e.g. via an internal eSIM card or an external
Wi-Fi device. The possible types of data connections
Introduction to the topic
depend on the country and the infotainment system used.
Some infotainment systems can be used as a Wi-Fi
hotspot to connect up to 8 Wi-Fi devices to the Internet.
Establish connection to Wi-Fi network
Wifi
Infotainment
— Press MENU
as access point
.
Some infotainment systems can use the Wi-Fi access
point of an external Wi-Fi device (Wi-Fi client) ÿ p. 224.
Spot
— To do this, activate the check box
mobile access
.
To establish an Internet connection and be able to use
We Connect, for example, a data connection is necessary.
— Search for the name of the Wi-Fi device that is logged
say.
— Enter and confirm the network key displayed on
the Wi-Fi device.
For security purposes, the Wi-Fi connection is
encrypted as standard with encryption
— The Wi-Fi connection is established. To end the
WPA2. Volkswagen recommends always using this
encryption. Observe the country-specific regulations.
connection, it may be necessary to enter other data
on the Wi-Fi device.
— Repeat this process to connect other Wi-Fi devices.
222
data transmissions
2024 VW Passat Owner's Manual
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