Your rights with regard to data protection
If your vehicle is immobilized1) due to a technical
defect, in the event of a breakdown or accident you
will be entitled to the corresponding benefits. The
Long Term Mobility Guarantee offers documented
protection and mobility.
Under current data protection legislation, you have
certain rights against Volkswagen regarding the
possible processing of your personal data.
The inspection not only contributes to the preservation
and proper functioning of your vehicle, but also to road
safety. For this reason, service work should be carried
out regularly as prescribed by the manufacturer.
According to it, you have the right to ask Volkswagen
or third parties, e.g. For example, breakdown service
companies, garages or online in-vehicle service
providers, who inform you extensively and free of
charge, as long as they have stored your personal
data, what data they have about you and for what
purpose, as well as the origin of the same. You can
When carrying out an inspection, your right to the Long-
Term Mobility Guarantee will be documented in the
digital Maintenance Plan. Clear documentation of
service work indicates that your vehicle receives
professional care and maintenance.
also request information about the transfer of data to
other instances.
You will find more information about your legal
rights, e.g. For example, to delete or rectify data, in
the applicable data protection legal notices on the
Volkswagen website, including contact details and a
note about the data protection officer.
Memories and data services
Valid in EU countries governed by the Union's General
Data Protection Regulation
With specialized help, e.g. For example, in a
workshop (if necessary, against payment), you can
retrieve data that is only stored locally in the vehicle.
European:
Data processing in the vehicle
Legal requirements for data disclosure
Electronic control units are mounted in the vehicle.
Insofar as there are statutory provisions in this regard,
Volkswagen is obliged in exceptional cases to provide,
to the extent necessary, the data available to it at the
request of public bodies, e.g. For example, to solve a
crime.
The control units process data that e.g. For example,
they receive from the vehicle's sensors, generate
themselves or exchange with each other. Some of
them are necessary for the safe operation of the
vehicle, others assist in driving (driver assistance
Public bodies are also authorized, within the framework
of current legislation, to consult the vehicle data
themselves in isolated cases. Thus, in the event of an
systems) and others enable comfort or infotainment
functions.
accident, they could e.g. For example, consult
information registered in the airbag control unit that
could help to clarify said accident.
Personal references All vehicles
are identified with an unequivocal chassis number.
This vehicle identification number can be used to
identify the current and previous owners of the
vehicle, e.g. In Germany, for example, by asking the
Federal Office for Motor Vehicles. There are also
Vehicle operating data
The control units process data for vehicle operation.
other ways to identify the owner or the driver from
data taken from the vehicle, e.g. eg, registration.
For example:
β Information on the condition of the vehicle,
p. eg speed, deceleration, lateral acceleration,
number of wheel revolutions, indication of
fastened seat belts, etc.
Therefore, the data generated or processed by the
control units can be of a personal nature or, under
certain conditions, become so. If necessary, based
on the available vehicle data, conclusions can be
drawn about e.g. For example, your driving style, your
location, your itinerary or your usage behaviour.
β Surrounding circumstances, e.g. e.g. temperature,
rain and light sensor, sensors for distance control,
etc.
In general, this data is ephemeral, it is not saved
beyond the operating time and it is only
1) A vehicle that remains "immobile" is one that cannot reach the workshop by its own means.
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Information for the client
processed in the vehicle itself. Control units often contain data
repair or maintenance work or at your request.
memories, among other things for customizing settings via the
vehicle key. These memories are used to document, temporarily
or permanently, information on the state of the vehicle, the
request for components, maintenance needs, as well as incidents
and technical failures.
Only have the consultation and restoration of the incident
memories carried out by specialized workshops. More information
about the stored data can be obtained from specialist workshops.
After a fault has been rectified, the information about it is deleted
Depending on the technical equipment, the following information
is saved: β Status of system components, e.g. g., fill levels, tire
from the memory. Other memory contents are successively
overwritten.
pressure, battery condition, etc.
Reprogram control units
In general, all the data necessary for component management
is stored in the control units. The programming of some
convenience functions, such as convenience indicators, single
door unlocking and display indications, can be changed using
special workshop equipment. If the comfort functions are
reprogrammed, the data and descriptions in this instruction
manual about these functions will not coincide with them.
β Malfunctions and defects in important system components,
e.g. e.g. lights, brakes, etc.
β Reactions of the systems in situations of
march specials, p. For example, the triggering of an airbag,
the intervention of stability regulation systems, etc.
Volkswagen recommends going to one of its dealers or a
specialized workshop and requesting that the reprogramming be
β Information regarding incidents that may cause damage
or failure in the vehicle.
recorded in the digital Maintenance Plan.
In special cases, e.g. For example, if the vehicle detects a
malfunction, it may be necessary to save data that would
otherwise be ephemeral.
ros.
Volkswagen dealers are aware of possible schedule changes.
When you make use of services, e.g. For example, for repair or
maintenance, the stored operating data as well as the vehicle
identification number can be called up and used if necessary.
Comfort and infotainment functions You can
This data is accessible to employees of the Service network, e.g.
e.g., from workshops, or third parties, e.g. For example,
save comfort settings (personalisation) in the vehicle, change
and reset them at any time.
employees of the breakdown assistance services. This also
applies to cases of guarantee or application of measures aimed
at guaranteeing quality.
Depending on the equipment in question, for example:
β Seat and steering wheel position adjustments
β Suspension and climate settings
The data is retrieved via the legally required OBD (On-Board-
Diagnose) connection ΓΏ . Performance data documents the
β Individualizations, such as rear-view mirror adjustment
or ambient lighting
technical condition of the vehicle or individual components, helps
diagnose faults, fulfills legal warranty obligations and improves
Depending on the equipment you have selected, you can provide
data to the infotainment functions of the vehicle yourself.
quality. If necessary, this data, in particular information on
component requests, technical incidents, operating errors and
other faults, is transmitted to Volkswagen together with the vehicle
identification number. In addition, the manufacturer is responsible
for damage caused by a defective product. Volkswagen also uses
vehicle operating data for this, e.g. eg, for campaigns called for
review. These data can also be used to verify customer claims in
which you want to assert the legal or commercial guarantee.
Depending on the equipment in question, for example: β
Multimedia data for playing music, movies or photos in an
infotainment system.
β Phonebook data for use in combination with a hands-free
device or navigation system.
β Navigation destinations entered.
β Data on the use of online services.
This data can be stored locally in the vehicle or on a device
that you have connected to the vehicle, e.g. For example, a
device
3 G 0 0 1 2 7 6 0 A H
Service workshops can reset the vehicle's fault memories
within the framework of
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Memories and data services
mobile phone, a USB stick or an MP3 player. As long
as this data is stored in the vehicle, it can be deleted
at any time.
legal, contractual agreement or consent, personal
data is only collected, processed and used to make
the services available.
This data is only passed on to third parties at your
request, based on the settings you have selected
(especially in the context of using online services).
You can activate and deactivate services and
functions (some of which are paid for) and in some
cases also the entire data connection in the vehicle. HE
except special functions and services prescribed by
law, p. eg emergency call systems.
Integration of mobile telephone devices If
the vehicle is equipped with the corresponding
equipment, you can connect your mobile telephone
device or other mobile terminal, if they have the
corresponding function, to the vehicle so that you can
control them with the controls integrated into it. tea.
In this case, the image and sound of the mobile phone
device can be viewed and heard via the infotainment
system. At the same time, certain information is
transmitted to your mobile phone device. For example,
depending on the type of integration, position data and
other general vehicle information. In this regard, please
inform yourself about the display of applications in the
infotainment system.
Thirdparty services
If there is the possibility of using online services
from other providers, these providers are solely
responsible for said services, and these services are
subject to the data protection and use conditions of
said providers. Volkswagen has no influence on the
content exchanged within the framework of these
services.
For this reason, ask the provider in question about
the type, scope and purpose of the collection and
use of personal data in the context of the services
it provides.
This makes it possible to use certain applications
installed on the mobile wireless device, e.g. for
example, navigation or music playback.
There is no further interaction between the mobile
wireless device and the vehicle, especially no active
access to vehicle data.
The provider of the application used determines the
type of processing to which the data is subsequently
subjected. Depending on the application in question
and the operating system of your mobile phone
device, you may or may not make settings in this regard.
WARNING
Failure to use the diagnostic connection socket as
intended can cause malfunctions and result in
accidents and serious injuries.
Never consult the memory yourself
incidents through the connection socket for
diagnosis.
Β· Only have specialized workshops consult the
incident memory through the connection socket
for diagnosis. Volkswagen recommends going to
a Volkswagen dealer for this.
online services
If the vehicle has a connection to a wireless network,
this makes it possible to exchange data between the
vehicle and other systems. The connection to the
wireless network takes place via the vehicle's own
transmitter and receiver unit or via a mobile terminal
of yours, eg. For example, a mobile phone device.
Via this connection you can use online functions such
as online services and applications (apps) from
Volkswagen or other providers.
Black box (Event Data
recorder)
This vehicle is equipped with a black box. The main
function of a black box is to record data in case of
accidents that occur under special circumstances or
Manufacturer's own services
in case of accident-like situations, e.g. For example,
In the case of Volkswagen online services, the
corresponding functions and the data protection
information related to them are described or located
in an appropriate place, e.g. For example, in an own
description of services or on an Internet page.
Personal data may be used for the provision of online
services. The data exchange takes place via a secure
connection, e.g. For example, using the manufacturer's
IT systems provided for this purpose. Unless you
have permission
in the event of an airbag deployment or collision with
an obstacle on the road. These dates
They help to analyze how the vehicle systems have
performed. The black box records data on gait
dynamics and the restraint system for a short period
of time of 10 seconds or less, e.g. eg:
β how various vehicle systems have performed
ass,
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