Download
Table of Contents > Information for the client > Memories and data services

VW Passat B8 Owner's Manual ➜ Memories and data services

Your rights with regard to data protection  
If your vehicle is immobilized1) due to a technical  
defect, in the event of a breakdown or accident you  
will be entitled to the corresponding benefits. The  
Long Term Mobility Guarantee offers documented  
protection and mobility.  
Under current data protection legislation, you have  
certain rights against Volkswagen regarding the  
possible processing of your personal data.  
The inspection not only contributes to the preservation  
and proper functioning of your vehicle, but also to road  
safety. For this reason, service work should be carried  
out regularly as prescribed by the manufacturer.  
According to it, you have the right to ask Volkswagen  
or third parties, e.g. For example, breakdown service  
companies, garages or online in-vehicle service  
providers, who inform you extensively and free of  
charge, as long as they have stored your personal  
data, what data they have about you and for what  
purpose, as well as the origin of the same. You can  
When carrying out an inspection, your right to the Long-  
Term Mobility Guarantee will be documented in the  
digital Maintenance Plan. Clear documentation of  
service work indicates that your vehicle receives  
professional care and maintenance.  
also request information about the transfer of data to  
other instances.  
You will find more information about your legal  
rights, e.g. For example, to delete or rectify data, in  
the applicable data protection legal notices on the  
Volkswagen website, including contact details and a  
note about the data protection officer.  
Memories and data services  
Valid in EU countries governed by the Union's General  
Data Protection Regulation  
With specialized help, e.g. For example, in a  
workshop (if necessary, against payment), you can  
retrieve data that is only stored locally in the vehicle.  
European:  
Data processing in the vehicle  
Legal requirements for data disclosure  
Electronic control units are mounted in the vehicle.  
Insofar as there are statutory provisions in this regard,  
Volkswagen is obliged in exceptional cases to provide,  
to the extent necessary, the data available to it at the  
request of public bodies, e.g. For example, to solve a  
crime.  
The control units process data that e.g. For example,  
they receive from the vehicle's sensors, generate  
themselves or exchange with each other. Some of  
them are necessary for the safe operation of the  
vehicle, others assist in driving (driver assistance  
Public bodies are also authorized, within the framework  
of current legislation, to consult the vehicle data  
themselves in isolated cases. Thus, in the event of an  
systems) and others enable comfort or infotainment  
functions.  
accident, they could e.g. For example, consult  
information registered in the airbag control unit that  
could help to clarify said accident.  
Personal references All vehicles  
are identified with an unequivocal chassis number.  
This vehicle identification number can be used to  
identify the current and previous owners of the  
vehicle, e.g. In Germany, for example, by asking the  
Federal Office for Motor Vehicles. There are also  
Vehicle operating data  
The control units process data for vehicle operation.  
other ways to identify the owner or the driver from  
data taken from the vehicle, e.g. eg, registration.  
For example:  
β€” Information on the condition of the vehicle,  
p. eg speed, deceleration, lateral acceleration,  
number of wheel revolutions, indication of  
fastened seat belts, etc.  
Therefore, the data generated or processed by the  
control units can be of a personal nature or, under  
certain conditions, become so. If necessary, based  
on the available vehicle data, conclusions can be  
drawn about e.g. For example, your driving style, your  
location, your itinerary or your usage behaviour.  
β€” Surrounding circumstances, e.g. e.g. temperature,  
rain and light sensor, sensors for distance control,  
etc.  
In general, this data is ephemeral, it is not saved  
beyond the operating time and it is only  
1) A vehicle that remains "immobile" is one that cannot reach the workshop by its own means.  
378  
Information for the client  
processed in the vehicle itself. Control units often contain data  
repair or maintenance work or at your request.  
memories, among other things for customizing settings via the  
vehicle key. These memories are used to document, temporarily  
or permanently, information on the state of the vehicle, the  
request for components, maintenance needs, as well as incidents  
and technical failures.  
Only have the consultation and restoration of the incident  
memories carried out by specialized workshops. More information  
about the stored data can be obtained from specialist workshops.  
After a fault has been rectified, the information about it is deleted  
Depending on the technical equipment, the following information  
is saved: β€” Status of system components, e.g. g., fill levels, tire  
from the memory. Other memory contents are successively  
overwritten.  
pressure, battery condition, etc.  
Reprogram control units  
In general, all the data necessary for component management  
is stored in the control units. The programming of some  
convenience functions, such as convenience indicators, single  
door unlocking and display indications, can be changed using  
special workshop equipment. If the comfort functions are  
reprogrammed, the data and descriptions in this instruction  
manual about these functions will not coincide with them.  
β€” Malfunctions and defects in important system components,  
e.g. e.g. lights, brakes, etc.  
β€” Reactions of the systems in situations of  
march specials, p. For example, the triggering of an airbag,  
the intervention of stability regulation systems, etc.  
Volkswagen recommends going to one of its dealers or a  
specialized workshop and requesting that the reprogramming be  
β€” Information regarding incidents that may cause damage  
or failure in the vehicle.  
recorded in the digital Maintenance Plan.  
In special cases, e.g. For example, if the vehicle detects a  
malfunction, it may be necessary to save data that would  
otherwise be ephemeral.  
ros.  
Volkswagen dealers are aware of possible schedule changes.  
When you make use of services, e.g. For example, for repair or  
maintenance, the stored operating data as well as the vehicle  
identification number can be called up and used if necessary.  
Comfort and infotainment functions You can  
This data is accessible to employees of the Service network, e.g.  
e.g., from workshops, or third parties, e.g. For example,  
save comfort settings (personalisation) in the vehicle, change  
and reset them at any time.  
employees of the breakdown assistance services. This also  
applies to cases of guarantee or application of measures aimed  
at guaranteeing quality.  
Depending on the equipment in question, for example:  
β€” Seat and steering wheel position adjustments  
β€” Suspension and climate settings  
The data is retrieved via the legally required OBD (On-Board-  
Diagnose) connection ΓΏ . Performance data documents the  
β€” Individualizations, such as rear-view mirror adjustment  
or ambient lighting  
technical condition of the vehicle or individual components, helps  
diagnose faults, fulfills legal warranty obligations and improves  
Depending on the equipment you have selected, you can provide  
data to the infotainment functions of the vehicle yourself.  
quality. If necessary, this data, in particular information on  
component requests, technical incidents, operating errors and  
other faults, is transmitted to Volkswagen together with the vehicle  
identification number. In addition, the manufacturer is responsible  
for damage caused by a defective product. Volkswagen also uses  
vehicle operating data for this, e.g. eg, for campaigns called for  
review. These data can also be used to verify customer claims in  
which you want to assert the legal or commercial guarantee.  
Depending on the equipment in question, for example: β€”  
Multimedia data for playing music, movies or photos in an  
infotainment system.  
β€” Phonebook data for use in combination with a hands-free  
device or navigation system.  
β€” Navigation destinations entered.  
β€” Data on the use of online services.  
This data can be stored locally in the vehicle or on a device  
that you have connected to the vehicle, e.g. For example, a  
device  
3 G 0 0 1 2 7 6 0 A H  
Service workshops can reset the vehicle's fault memories  
within the framework of  
379  
Memories and data services  
mobile phone, a USB stick or an MP3 player. As long  
as this data is stored in the vehicle, it can be deleted  
at any time.  
legal, contractual agreement or consent, personal  
data is only collected, processed and used to make  
the services available.  
This data is only passed on to third parties at your  
request, based on the settings you have selected  
(especially in the context of using online services).  
You can activate and deactivate services and  
functions (some of which are paid for) and in some  
cases also the entire data connection in the vehicle. HE  
except special functions and services prescribed by  
law, p. eg emergency call systems.  
Integration of mobile telephone devices If  
the vehicle is equipped with the corresponding  
equipment, you can connect your mobile telephone  
device or other mobile terminal, if they have the  
corresponding function, to the vehicle so that you can  
control them with the controls integrated into it. tea.  
In this case, the image and sound of the mobile phone  
device can be viewed and heard via the infotainment  
system. At the same time, certain information is  
transmitted to your mobile phone device. For example,  
depending on the type of integration, position data and  
other general vehicle information. In this regard, please  
inform yourself about the display of applications in the  
infotainment system.  
Thirdparty services  
If there is the possibility of using online services  
from other providers, these providers are solely  
responsible for said services, and these services are  
subject to the data protection and use conditions of  
said providers. Volkswagen has no influence on the  
content exchanged within the framework of these  
services.  
For this reason, ask the provider in question about  
the type, scope and purpose of the collection and  
use of personal data in the context of the services  
it provides.  
This makes it possible to use certain applications  
installed on the mobile wireless device, e.g. for  
example, navigation or music playback.  
There is no further interaction between the mobile  
wireless device and the vehicle, especially no active  
access to vehicle data.  
The provider of the application used determines the  
type of processing to which the data is subsequently  
subjected. Depending on the application in question  
and the operating system of your mobile phone  
device, you may or may not make settings in this regard.  
WARNING  
Failure to use the diagnostic connection socket as  
intended can cause malfunctions and result in  
accidents and serious injuries.  
Never consult the memory yourself  
incidents through the connection socket for  
diagnosis.  
Β· Only have specialized workshops consult the  
incident memory through the connection socket  
for diagnosis. Volkswagen recommends going to  
a Volkswagen dealer for this.  
online services  
If the vehicle has a connection to a wireless network,  
this makes it possible to exchange data between the  
vehicle and other systems. The connection to the  
wireless network takes place via the vehicle's own  
transmitter and receiver unit or via a mobile terminal  
of yours, eg. For example, a mobile phone device.  
Via this connection you can use online functions such  
as online services and applications (apps) from  
Volkswagen or other providers.  
Black box (Event Data  
recorder)  
This vehicle is equipped with a black box. The main  
function of a black box is to record data in case of  
accidents that occur under special circumstances or  
Manufacturer's own services  
in case of accident-like situations, e.g. For example,  
In the case of Volkswagen online services, the  
corresponding functions and the data protection  
information related to them are described or located  
in an appropriate place, e.g. For example, in an own  
description of services or on an Internet page.  
Personal data may be used for the provision of online  
services. The data exchange takes place via a secure  
connection, e.g. For example, using the manufacturer's  
IT systems provided for this purpose. Unless you  
have permission  
in the event of an airbag deployment or collision with  
an obstacle on the road. These dates  
They help to analyze how the vehicle systems have  
performed. The black box records data on gait  
dynamics and the restraint system for a short period  
of time of 10 seconds or less, e.g. eg:  
β€” how various vehicle systems have performed  
ass,  
380  
Information for the client  

Need help?

If after viewing the owner's manual or service manual you still have some unresolved questions about the car VW Passat you can write to us using the link below, describing your problem in detail, we try to answer all questions.


Ask your question on the page - Support!