Software installation
Questions and answers about system
update
Choose a time for installation when you and other users will not
be driving the vehicle.
— Park the vehicle correctly, according to the legal provisions
and the conditions of the place.
,
Please note on
page 208.
at the beginning of this chapter,
- Turn off the motor.
What is a system update for?
— Close the engine hood, the tailgate, the glass roof and all
The system update is a preventive measure to avoid incidents
and unwanted states. For example, to protect against malicious
software and to optimize the operation of the software.
the windows and doors.
that.
— Confirm the installation of the software on the system
the infotainment.
Do I have to update the system?
— Get out of the vehicle taking all the keys with you.
you see from the vehicle
In your own interest you should update the system. If the driver
rejects the system update several times, you should go to a
— Make sure all occupants get out and do not leave any animals
in the vehicle.
specialized workshop.
— Lock the vehicle.
Can I interrupt the download of a system update?
Before restarting the engine, read the installation completion
message on the infotainment system. If the installation fails,
please note the notes on this.
Yes, it is possible ÿ p. 208, System update.
Can I interrupt the installation of the software?
No, it is not possible.
Limitations during software installation
During software installation, control units, functions and displays
are not available. Do not use the vehicle in the meantime.
What happens if the software installation is interrupted?
If the software installation is interrupted, e.g. For example,
due to damage to the vehicle's electrical system, control units
cannot be updated and may be damaged by incomplete software
installation ÿ p. 208, System update.
— Central infotainment computer: during the
installation, the infotainment central computer, the operating
and display unit and other control units are not available.
— Digital instrument cluster control unit: During software
installation, no or only a few indications can be displayed on
Can malicious software get into the vehicle with
Volkswagen-initiated system updates?
the digital instrument cluster.
Additional information ÿ p. 208, Cybersecurity.
— OCU (Control Unit for Volkswagen Car-Net or We Connect):
During software installation, services, the Emergency Call
Service and automatic accident notification are not available.
How long can I delay a system update?
In your own interest you should make available system
updates as soon as possible.
If a software installation fails
— Non-critical installation error: does not entail limitations
tions of operation. Reinstall the update.
Enable and activate features
(We Upgrade)
— Critical installation error: the control unit
corresponding does not work correctly. Functions and
indications are not available until the error is corrected. In
this case, please contact Volkswagen Customer Care.
Introduction to the topic
After delivery of the vehicle, certain functions or equipment can
be permanently added.
After a successful installation of the software
Depending on the vehicle model, it is generally possible to
enable comfort and convenience functions.
If the software installation was successful, it is indicated in the
infotainment system.
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data transmissions
fotainment, as well as driver assistance systems.
Requirements to enable features
Enabling functions and equipment depends on the vehicle's
production status and is not possible in all markets.
,
Please note on
page 210.
at the beginning of this chapter,
— Adequate infotainment.
Once the functions are enabled and activated, read and take
into account the corresponding information and warnings in the
instruction manual or online manual, if available.
— Compatibility and performance of the hardware available in
the vehicle.
— There is a We Connect contract in force between you and
Volkswagen.
WARNING
— You have assigned the vehicle to your We Connect user
account.
In case of lending or selling the vehicle, inform the user or the
buyer about the functions enabled.
— Sufficient mobile phone reception at the location
current condition of the vehicle.
· Not taking into account this obligation to inform can cause
accidents and injuries.
— The vehicle's electrical system is operational.
— The vehicle battery has sufficient charge.
If the hardware required for the feature you want to enable
is not mounted on the vehicle.
— OCU fitted ex factory or in some countries the Volkswagen
We Connect control unit.
It can be retrofitted in some cases. Volkswagen recommends
Volkswagen dealers for retrofitting hard
ware.
Operations for authorization
,
Please note on
page 210.
at the beginning of this chapter,
Description
Select a time for enabling when neither you nor other users
are driving the vehicle.
,
Please note on
page 210.
at the beginning of this chapter,
— Switch on the ignition.
If the feature is successfully enabled, it can be used permanently.
— Confirm the installation of the software on the system
the infotainment.
— Mobile phone connection is only necessary
— When enabling, pay attention to the information displayed
for the purchase of the function to be enabled, for the actual
in the infotainment.
enabling and for the activation of said function.
After enabling and activating, it is necessary to switch the ignition
off and on again for some functions. Only then can the function
— The functions that are enabled and can be used offline and
be used correctly.
online require a permanent mobile phone connection to be
able to run.
Before restarting the engine, read the message on
The functions and vehicle equipment that can be enabled are
completion of the enable in the infotainment. If the
described in this owner's manual, in infotainment, on the
enable fails, please note the notes on this.
Volkswagen website or in your Volkswagen wagen We Connect
user account. Some functions do not need any description, for
example the functions to change the display or the color of the
infotainment.
Problems and solutions
The enabled functions are not linked to the validity of the
Volkswagen We Connect contract.
,
Keep in mind
on page 210.
at the beginning of this chapter,
Where do I get the hoverable functions?
In a web shop that you access via your Volkswagen We
Connect user account.
3 G 0 0 1 2 7 6 0 A H
211
Enable and activate features
Depending on the equipment, the functions can also be
WARNING
purchased, enabled and activated directly via infotainment in the
"In-Car shop".
Removal of a mobile key may cause the vehicle to become
immobilized. After the key is removed, the recipient of the key
will no longer be able to move the vehicle or lock or unlock it.
Limited features during enablement
During activation the function is not available.
· If a mobile key expires or is removed while driving, the
mobile key will only be disabled after the ignition has been
switched off.
After enabling Whether the
enabling was successful is displayed in the infotainment.
Keep NFC-enabled credit cards and NFC-enabled devices
away from the mobile phone device or service card you
are using. Other NFC radio frequency equipment may prevent the
execution of the function.
mobile key
Introduction to the topic
If you sell the vehicle, you will not be able to transfer any
mobile keys already installed on it to the buyer. In this
case, delete all mobile keys ÿ p. 213, Indications for use. If you
lend or sell the vehicle, inform the user or buyer that the vehicle
has mobile keys.
The function “mobile phone as vehicle key” in combination with
the Volkswagen We Connect app is called a mobile key.
This allows the use of a suitable mobile phone device instead
of a conventional vehicle key. With the active mobile key it is
possible to lock and unlock the vehicle and start the engine. For
these operations it is not necessary for the vehicle or the mobile
phone device to be connected to the Internet.
The vehicle can be locked with mobile keys, even if there
is an ignition key belonging to the vehicle inside.
The vehicle is supplied from the factory with the “Mobile Key”
function disabled. This would also be the state when the
Requirements
infotainment is reset to factory settings. In order to activate the
function, you will first need to install and activate one or more
mobile keys. You will need a suitable mobile phone device for
this, on which the Volkswagen We Connect app must be installed
ÿ p. 213, Configuring the primary user's mobile phone device for
,
Please note on
page 212.
at the beginning of this chapter,
— Volkswagen We Connect user account acti
and.
the vehicle.
— The vehicle is assigned to the We Connect user account of
the main user.
A mobile telephone device can simultaneously possess
— The vehicle is equipped for the “Key
mobile keys for different vehicles. The communication between
the mobile wireless device and the vehicle takes place by means
of the NFC radio communication process.
mobile".
— Mobile phone device compatible with
NFC active. Compatibility can be checked via the We
Connect app.
When a mobile key is removed, it can no longer be used.
right?
— For the use and transfer of mobile keys, a mobile telephone
device must be configured as the main user.
WARNING
— Mobile keys are available at We Con
The loss, careless or inattentive use of a mobile phone device
with a mobile key, as well as accidents and serious injuries,
can result in theft of the vehicle.
nect in the user account of the primary user.
— The Volkswagen We Connect app is
installed and operational on the mobile phone device.
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data transmissions
2024 VW Passat Owner's Manual
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