Depending on the equipment, the functions can also be
WARNING
purchased, enabled and activated directly via infotainment in the
"In-Car shop".
Removal of a mobile key may cause the vehicle to become
immobilized. After the key is removed, the recipient of the key
will no longer be able to move the vehicle or lock or unlock it.
Limited features during enablement
During activation the function is not available.
· If a mobile key expires or is removed while driving, the
mobile key will only be disabled after the ignition has been
switched off.
After enabling Whether the
enabling was successful is displayed in the infotainment.
Keep NFC-enabled credit cards and NFC-enabled devices
away from the mobile phone device or service card you
are using. Other NFC radio frequency equipment may prevent the
execution of the function.
mobile key
Introduction to the topic
If you sell the vehicle, you will not be able to transfer any
mobile keys already installed on it to the buyer. In this
case, delete all mobile keys ÿ p. 213, Indications for use. If you
lend or sell the vehicle, inform the user or buyer that the vehicle
has mobile keys.
The function “mobile phone as vehicle key” in combination with
the Volkswagen We Connect app is called a mobile key.
This allows the use of a suitable mobile phone device instead
of a conventional vehicle key. With the active mobile key it is
possible to lock and unlock the vehicle and start the engine. For
these operations it is not necessary for the vehicle or the mobile
phone device to be connected to the Internet.
The vehicle can be locked with mobile keys, even if there
is an ignition key belonging to the vehicle inside.
The vehicle is supplied from the factory with the “Mobile Key”
function disabled. This would also be the state when the
Requirements
infotainment is reset to factory settings. In order to activate the
function, you will first need to install and activate one or more
mobile keys. You will need a suitable mobile phone device for
this, on which the Volkswagen We Connect app must be installed
ÿ p. 213, Configuring the primary user's mobile phone device for
,
Please note on
page 212.
at the beginning of this chapter,
— Volkswagen We Connect user account acti
and.
the vehicle.
— The vehicle is assigned to the We Connect user account of
the main user.
A mobile telephone device can simultaneously possess
— The vehicle is equipped for the “Key
mobile keys for different vehicles. The communication between
the mobile wireless device and the vehicle takes place by means
of the NFC radio communication process.
mobile".
— Mobile phone device compatible with
NFC active. Compatibility can be checked via the We
Connect app.
When a mobile key is removed, it can no longer be used.
right?
— For the use and transfer of mobile keys, a mobile telephone
device must be configured as the main user.
WARNING
— Mobile keys are available at We Con
The loss, careless or inattentive use of a mobile phone device
with a mobile key, as well as accidents and serious injuries,
can result in theft of the vehicle.
nect in the user account of the primary user.
— The Volkswagen We Connect app is
installed and operational on the mobile phone device.
212
data transmissions
start the engine
— Proof of ownership and identity1) of the main user has been
carried out ÿ p. 220, Proof of ownership and identity.
— Place the mobile phone device with the activated mobile
key in the storage compartment for the wireless charging
function.
— Press the button to start the engine.
Indications of use
— Leave the mobile phone device in the holder
objects while walking.
,
Please note on
page 212.
at the beginning of this chapter,
Features on the main user's phone (end of use)
When using the mobile keys, please observe the instructions
and information that may be displayed in the infotainment or in
the We Connect app.
— Activate and renew a mobile key for your own vehicle.
— Transfer a mobile key to other mobile phone devices
— Via Volkswagen We Connect you can
provision of an initial quantity of mobile keys.
In general, the following mobile keys are paid.
— Delete mobile keys transferred to other devices
mobile phone sites.
Before a mobile key expires, the primary user and the
recipient of the key are informed.
— A maximum of 15 mobile keys can be used per vehicle at
the same time.
Restore factory settings
— The duration of each of the mobile keys is
limited.
— When you reset “all settings” for the primary user of the mobile
phone device, the installed and assigned mobile keys are
retained.
— By handing over a mobile key, the primary user grants the
key recipient access and permission to drive a vehicle.
— Executing the “Factory settings” function in the infotainment
irrevocably deletes all mobile keys together with other data
WARNING
and settings.
When exiting the vehicle, do not leave physical vehicle keys or
Deactivate the mobile key in the infotainment
mobile phone devices with mobile keys inside. If these vehicle
keys are used carelessly or without due attention, accidents
Prerequisite: Unlock the vehicle with the Keyless Access
system or with the physical key and switch on the ignition.
and serious injuries may occur.
When executing the “Deactivate mobile keys” function in the
infotainment, all mobile keys are retained. Only the NFC function
· The mobile key must always be used with due caution.
in the vehicle is disabled.
The duration of the deactivation does not affect the expiration
If keys are left inside the vehicle when leaving the vehicle,
date of the assigned mobile keys.
these may cause the vehicle lock to malfunction or
facilitate its theft.
Configuring the primary
Locking and unlocking the vehicle Place
user's mobile phone device for the
the mobile phone device with the mobile key in the center
and close to the driver's door handle. Always use the back of the
mobile phone device. If necessary, move it from one side to the
other.
vehicle
,
Please note on
page 212.
at the beginning of this chapter,
Configure the NFC settings on the mobile phone device, if
If a mobile key is to be used for the first time, the primary user's
mobile phone device for the vehicle will need to be configured
as follows:
necessary.
3 G 0 0 1 2 7 6 0 A H
1) Only required if security-relevant services are to be executed.
mobile key
213
Observe the instructions and information on the mobile
phone device and in the infotainment during setup: — Install
the We Connect app on the mobile phone device of the main
— Place the mobile phone device in the center of the
wireless charging storage compartment.
— Switch on the ignition with the mobile key.
user.
— Remove the mobile phone device from the holder
objects
— Launch setup in the We Con app
nect.
— Deposit the service card in the center of the
— Switch on the ignition and infotain system
I lied.
storage compartment and observe the infotainment
instructions.
— Enter the vTAN of the infotainment in the zone
— The service card is active now.
app touch. The primary user's mobile phone device is
configured.
— The main user is also shown in the We Connect app
and the We Connect portal that the service card is
active.
If the vTAN prompt window is not displayed automatically,
please request the vTAN manually in “Mobile Key” or “User”.
Deactivate a service card from the mobile key
Only one primary user mobile phone device can be configured
per vehicle.
— Switch on the ignition with the Keyless Access system,
with the vehicle's physical key or with the mobile key.
The service card is now deactivated and can be
reactivated and used if necessary.
Mobile key service card
,
Keep in mind
on page 212.
at the beginning of this chapter,
Problems and solutions
A deactivated service card is attached to the vehicle
which, once activated, serves as a provisional mobile key
in the event of a breakdown for stays in the workshop or for
parking services (va let parking). To use the service card, it
has to be activated first in the wireless charging function
holder. With the activated service card you can perform all
the functions of the mobile key.
,
Please note on
page 212.
at the beginning of this chapter,
Where do I get the mobile keys?
In a web shop that you access via your Volkswagen We
Connect user account.
Depending on the equipment, mobile keys can also be
purchased directly from the infotainment in the “In-Car shop”.
You can order a replacement service card later at a
Volkswagen dealer. If a later ordered service card is used,
Notice on the screen: "Mobile key not detected"
all other service cards in the vehicle become invalid. There
The warning can be caused by the
can only be one active service card for the vehicle, even if
multiple service cards are available.
following: — The mobile phone device (no longer) has a
valid mobile key because it has expired or has been
removed.
— The mobile phone device is in the vehicle, but is no
longer in the storage box for the wireless charging
function.
Make sure the service card is only activated if you have to
use it.
— The mobile phone device is no longer in the vehicle.
Leave the deactivated service card in the vehicle
so that all mobile key users can activate the service
card if necessary.
Can the mobile key be transferred if the vehicle is sold?
When changing the main user, the mobile keys that were
Activating a mobile key service card Prerequisite:
assigned are deleted.
Your mobile wireless device has the valid mobile key for
the vehicle.
Mobile keys that were not assigned are retained and
transferred to the new primary user.
— Unlock the vehicle.
214
data transmissions
Can I transfer the mobile key from my primary user phone
Privacy
to my new mobile phone device?
Introduction to the topic
No, mobile keys that are already installed cannot be transferred.
The “Privacy” function gradually allows or prevents data
transmissions between the vehicle and the Internet.
limited operation
Locking without the "safe" security system: — To lock
The desired mode can be set in the infotainment.
the vehicle using the mobile key without the "safe" security
system, you will have to deactivate the interior monitoring in
the info tainment. Locking next time will not activate the "safe"
security system. After locking with the mobile key, it is no
longer possible to deactivate the "safe" security system at a
later time.
The “Privacy” function only applies to data transmissions via the
OCU with the integrated eSIM card. Data transmission of a mobile
phone device paired with the phone interface can not be
prevented with the “Privacy” function.
The “Privacy” function is not available on all Volkswagen
infotainments.
Deactivate or activate the passenger airbag:
— This is only possible with the bit of the physical key
AC.
Services required by law and their data transmission cannot be
switched off or deactivated, for example the “emergency call
system (eCall)”.
Lock and unlock the vehicle with a discharged vehicle battery:
— This is only possible with the bit of the physical key
AC.
Please note that all vehicle users can configure
individual settings in the “Privacy” function. These
settings may not match what the vehicle owner wants.
Using the mobile key with a discharged battery of the mobile
telephone device: — With some mobile telephone devices it is
possible to use the mobile key several times with a discharged
battery. Always make sure that the battery of your mobile
phone device has sufficient charge.
Glossary
To allow or prevent data transmissions, activate one of the
What should I keep in mind when buying a vehicle
compatible with mobile keys?
following four modes in the infotainment.
Make sure there is no mobile key for your vehicle in use. In the
infotainment under “Mobile key” you can check the number of
active mobile keys.
Mode: Maximum Privacy
To delete mobile keys that are still assigned, perform a primary
user reset or register as a new primary user on the vehicle in
question.
In this mode the following happens:
— All We Connect, We Connect Plus and We Connect Fleet
services are deactivated and are not sending data.
What should I keep in mind when selling a vehicle with mobile
keys?
— All tracking services are out of service ÿ p. 216.
Do a master user reset or reset the infotainment to its original
state (factory settings). This deletes all assigned mobile keys.
— The eSIM card is disabled.
— All vehicle functions that require an Internet connection via
the eSIM card are disabled ÿ p. 216.
— Neither the information nor the data registered in the control
units, for example, the numbers for emergency calls or the
digital certificates, can be updated. This can reduce functions
and services or even cause them to stop being available.
3 G 0 0 1 2 7 6 0 A H
Privacy
215
2024 VW Passat Owner's Manual
VW Passat B7 Service & Repair Manual
VW Passat B6 Service & Repair Manual
