If, however, such damage occurs, any Volkswagen dealer
Information for the clientwill repair it without charge for labor and material costs.
In the following cases the guarantee will not be applicable:
Legal guarantee of dealers
— In case of damage due to external influences or
insufficient care of the vehicle.
— In the event of damage to the bodywork or paintwork
that has not been remedied in time in accordance with
the manufacturer's instructions.
Volkswagen dealers guarantee the perfect condition of
Volkswagen dealers guarantee new vehicles from the
factory in perfect condition.
— In the event of perforations due to corrosion that are
due to the fact that the repairs carried out on the
bodywork have not been carried out in accordance
with the manufacturer's prescriptions.
See the sales contract for details of the warranty terms
Once the bodywork or paint repairs have been carried
out, the Volkswagen dealer will certify the guarantee
against perforation due to corrosion of the repaired areas.
Consult your Volkswagen dealer for more information on
We hope you understand that normal wear and tear and
damage caused by unexpected use, misuse or
unauthorized modifications are excluded from the warranty.
If your vehicle ever breaks down, contact your nearest
In many European countries, when you hand over your
new vehicle, you also acquire the extensive Long-Term
Mobility Guarantee, which is extended each time an
inspection is carried out.
Legal guarantee for paint
Please note that the validity of the Volkswagen
Long-Term Mobility Guarantee may be different for
vehicles sold in certain countries. Consult your
Volkswagen dealer for more information on this.
Volkswagen dealers grant a guarantee that covers
the paint and bodywork of their vehicles.
As a complement to the legal guarantee clauses
applicable to new Volkswagen vehicles, which appear
in the sales contract, they grant a commercial guarantee
of a certain time that covers paint and perforations due
to corrosion in the bodywork:
The Volkswagen dealer where you purchased the
vehicle grants all new vehicles an extensive Long-Term
Mobility Guarantee, which runs from delivery until the
first inspection interval is completed. If you purchase the
vehicle directly from Volkswagen AG, Volkswagen AG
grants you the Long-Term Mobility Guarantee from the
date of delivery until the first inspection interval expires.
— a 3-year warranty covering defects in paint and
— a 12-year warranty covering perforation corrosion. By
"corrosion perforation" is meant a perforation in the
sheet metal of the carriage which passes from the
inner (hollow) part to the outer part.
Your Volkswagen dealer will extend the Long-Term
Mobility Guarantee until the next prescribed inspection if
it is carried out at his premises. The cost of the complete
service package is included in the price of the service.
— Valid for USA only: a 7-year warranty that covers
perforation from corrosion. "Corrosion perforation" is
understood to mean a perforation in the bodywork
sheet that passes from the inside (hollow) to the
The extensive Long-Term Mobility Guarantee mainly
guarantees the following benefits:
3 G 0 0 1 2 7 6 0 A H
Your rights with regard to data protection
If your vehicle is immobilized1) due to a technical
defect, in the event of a breakdown or accident you
will be entitled to the corresponding benefits. The
Long Term Mobility Guarantee offers documented
protection and mobility.
Under current data protection legislation, you have
certain rights against Volkswagen regarding the
possible processing of your personal data.
The inspection not only contributes to the preservation
and proper functioning of your vehicle, but also to road
safety. For this reason, service work should be carried
out regularly as prescribed by the manufacturer.
According to it, you have the right to ask Volkswagen
or third parties, e.g. For example, breakdown service
companies, garages or online in-vehicle service
providers, who inform you extensively and free of
charge, as long as they have stored your personal
data, what data they have about you and for what
purpose, as well as the origin of the same. You can
When carrying out an inspection, your right to the Long-
Term Mobility Guarantee will be documented in the
digital Maintenance Plan. Clear documentation of
service work indicates that your vehicle receives
professional care and maintenance.
also request information about the transfer of data to
You will find more information about your legal
rights, e.g. For example, to delete or rectify data, in
the applicable data protection legal notices on the
Volkswagen website, including contact details and a
note about the data protection officer.
Memories and data services
Valid in EU countries governed by the Union's General
Data Protection Regulation
With specialized help, e.g. For example, in a
workshop (if necessary, against payment), you can
retrieve data that is only stored locally in the vehicle.
Data processing in the vehicle
Legal requirements for data disclosure
Electronic control units are mounted in the vehicle.
Insofar as there are statutory provisions in this regard,
Volkswagen is obliged in exceptional cases to provide,
to the extent necessary, the data available to it at the
request of public bodies, e.g. For example, to solve a
The control units process data that e.g. For example,
they receive from the vehicle's sensors, generate
themselves or exchange with each other. Some of
them are necessary for the safe operation of the
vehicle, others assist in driving (driver assistance
Public bodies are also authorized, within the framework
of current legislation, to consult the vehicle data
themselves in isolated cases. Thus, in the event of an
systems) and others enable comfort or infotainment
accident, they could e.g. For example, consult
information registered in the airbag control unit that
could help to clarify said accident.
Personal references All vehicles
are identified with an unequivocal chassis number.
This vehicle identification number can be used to
identify the current and previous owners of the
vehicle, e.g. In Germany, for example, by asking the
Federal Office for Motor Vehicles. There are also
Vehicle operating data
The control units process data for vehicle operation.
other ways to identify the owner or the driver from
data taken from the vehicle, e.g. eg, registration.
— Information on the condition of the vehicle,
p. eg speed, deceleration, lateral acceleration,
number of wheel revolutions, indication of
fastened seat belts, etc.
Therefore, the data generated or processed by the
control units can be of a personal nature or, under
certain conditions, become so. If necessary, based
on the available vehicle data, conclusions can be
drawn about e.g. For example, your driving style, your
location, your itinerary or your usage behaviour.
— Surrounding circumstances, e.g. e.g. temperature,
rain and light sensor, sensors for distance control,
In general, this data is ephemeral, it is not saved
beyond the operating time and it is only
1) A vehicle that remains "immobile" is one that cannot reach the workshop by its own means.
Information for the client