Table of Contents > Information for the client > Long-Term Mobility Guarantee

VW Passat B8 Owner's Manual ➜ Long-Term Mobility Guarantee

If, however, such damage occurs, any Volkswagen dealer  
Information for the clientwill repair it without charge for labor and material costs.  
legal guarantee  
In the following cases the guarantee will not be applicable:  
Legal guarantee of dealers  
— In case of damage due to external influences or  
insufficient care of the vehicle.  
— In the event of damage to the bodywork or paintwork  
that has not been remedied in time in accordance with  
the manufacturer's instructions.  
Volkswagen dealers guarantee the perfect condition of  
their vehicles.  
Volkswagen dealers guarantee new vehicles from the  
factory in perfect condition.  
— In the event of perforations due to corrosion that are  
due to the fact that the repairs carried out on the  
bodywork have not been carried out in accordance  
with the manufacturer's prescriptions.  
See the sales contract for details of the warranty terms  
and conditions.  
Once the bodywork or paint repairs have been carried  
out, the Volkswagen dealer will certify the guarantee  
against perforation due to corrosion of the repaired areas.  
Consult your Volkswagen dealer for more information on  
We hope you understand that normal wear and tear and  
damage caused by unexpected use, misuse or  
unauthorized modifications are excluded from the warranty.  
Mobility Guarantee  
Long duration  
If your vehicle ever breaks down, contact your nearest  
Volkswagen dealer.  
In many European countries, when you hand over your  
new vehicle, you also acquire the extensive Long-Term  
Mobility Guarantee, which is extended each time an  
inspection is carried out.  
Legal guarantee for paint  
and bodywork  
Please note that the validity of the Volkswagen  
Long-Term Mobility Guarantee may be different for  
vehicles sold in certain countries. Consult your  
Volkswagen dealer for more information on this.  
Volkswagen dealers grant a guarantee that covers  
the paint and bodywork of their vehicles.  
As a complement to the legal guarantee clauses  
applicable to new Volkswagen vehicles, which appear  
in the sales contract, they grant a commercial guarantee  
of a certain time that covers paint and perforations due  
to corrosion in the bodywork:  
The Volkswagen dealer where you purchased the  
vehicle grants all new vehicles an extensive Long-Term  
Mobility Guarantee, which runs from delivery until the  
first inspection interval is completed. If you purchase the  
vehicle directly from Volkswagen AG, Volkswagen AG  
grants you the Long-Term Mobility Guarantee from the  
date of delivery until the first inspection interval expires.  
— a 3-year warranty covering defects in paint and  
— a 12-year warranty covering perforation corrosion. By  
"corrosion perforation" is meant a perforation in the  
sheet metal of the carriage which passes from the  
inner (hollow) part to the outer part.  
Your Volkswagen dealer will extend the Long-Term  
Mobility Guarantee until the next prescribed inspection if  
it is carried out at his premises. The cost of the complete  
service package is included in the price of the service.  
Valid for USA only: a 7-year warranty that covers  
perforation from corrosion. "Corrosion perforation" is  
understood to mean a perforation in the bodywork  
sheet that passes from the inside (hollow) to the  
The extensive Long-Term Mobility Guarantee mainly  
guarantees the following benefits:  
3 G 0 0 1 2 7 6 0 A H  
legal guarantee  
Your rights with regard to data protection  
If your vehicle is immobilized1) due to a technical  
defect, in the event of a breakdown or accident you  
will be entitled to the corresponding benefits. The  
Long Term Mobility Guarantee offers documented  
protection and mobility.  
Under current data protection legislation, you have  
certain rights against Volkswagen regarding the  
possible processing of your personal data.  
The inspection not only contributes to the preservation  
and proper functioning of your vehicle, but also to road  
safety. For this reason, service work should be carried  
out regularly as prescribed by the manufacturer.  
According to it, you have the right to ask Volkswagen  
or third parties, e.g. For example, breakdown service  
companies, garages or online in-vehicle service  
providers, who inform you extensively and free of  
charge, as long as they have stored your personal  
data, what data they have about you and for what  
purpose, as well as the origin of the same. You can  
When carrying out an inspection, your right to the Long-  
Term Mobility Guarantee will be documented in the  
digital Maintenance Plan. Clear documentation of  
service work indicates that your vehicle receives  
professional care and maintenance.  
also request information about the transfer of data to  
other instances.  
You will find more information about your legal  
rights, e.g. For example, to delete or rectify data, in  
the applicable data protection legal notices on the  
Volkswagen website, including contact details and a  
note about the data protection officer.  
Memories and data services  
Valid in EU countries governed by the Union's General  
Data Protection Regulation  
With specialized help, e.g. For example, in a  
workshop (if necessary, against payment), you can  
retrieve data that is only stored locally in the vehicle.  
Data processing in the vehicle  
Legal requirements for data disclosure  
Electronic control units are mounted in the vehicle.  
Insofar as there are statutory provisions in this regard,  
Volkswagen is obliged in exceptional cases to provide,  
to the extent necessary, the data available to it at the  
request of public bodies, e.g. For example, to solve a  
The control units process data that e.g. For example,  
they receive from the vehicle's sensors, generate  
themselves or exchange with each other. Some of  
them are necessary for the safe operation of the  
vehicle, others assist in driving (driver assistance  
Public bodies are also authorized, within the framework  
of current legislation, to consult the vehicle data  
themselves in isolated cases. Thus, in the event of an  
systems) and others enable comfort or infotainment  
accident, they could e.g. For example, consult  
information registered in the airbag control unit that  
could help to clarify said accident.  
Personal references All vehicles  
are identified with an unequivocal chassis number.  
This vehicle identification number can be used to  
identify the current and previous owners of the  
vehicle, e.g. In Germany, for example, by asking the  
Federal Office for Motor Vehicles. There are also  
Vehicle operating data  
The control units process data for vehicle operation.  
other ways to identify the owner or the driver from  
data taken from the vehicle, e.g. eg, registration.  
For example:  
— Information on the condition of the vehicle,  
p. eg speed, deceleration, lateral acceleration,  
number of wheel revolutions, indication of  
fastened seat belts, etc.  
Therefore, the data generated or processed by the  
control units can be of a personal nature or, under  
certain conditions, become so. If necessary, based  
on the available vehicle data, conclusions can be  
drawn about e.g. For example, your driving style, your  
location, your itinerary or your usage behaviour.  
— Surrounding circumstances, e.g. e.g. temperature,  
rain and light sensor, sensors for distance control,  
In general, this data is ephemeral, it is not saved  
beyond the operating time and it is only  
1) A vehicle that remains "immobile" is one that cannot reach the workshop by its own means.  
Information for the client  

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