Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2
Service work
Information reference flexible or fixed service ⇒ page 3
Service tables ⇒ page 7
2.1
Information about flexible or fixed serv‐
ice
Service identification ⇒ page 3
Flexible service ⇒ page 3
Fixed service ⇒ page 4
Service interval display ⇒ page 5
2.1.1
Service identification
– Referring to vehicle data sticker ⇒ page 25 , check if vehicle
is equipped with following PR numbers:
The PR number is decisive for the service intervals
⇒ page 7 .
Vehicle ID with PR number
Model year
► 2012
► 2012
2013 ►
2013 ►
PR number
QG1
QG0, QG2, QG3
QI6
Service
Flexible service
Fixed service
Flexible service
Fixed service
QI1, QI2, QI3, QI4, QI7
In the past, the PR numbers QG0, QG1 and QG2 determined the
type of service.
With immediate effect, these PR numbers only denote whether
an engine oil level sensor is installed or not and no longer have
an influence on the oil change interval.
2.1.2
Flexible service
The flexible service enables long service intervals, depending on
individual driving style and the conditions under which the vehicle
is used.
Note
For the flexible service a special LongLife engine oil is required
⇒ page 7 .
Vehicles with PR number “QG1” or “QI6” are set up for flexible
service when they leave the factory. This means that these vehi‐
cles have a flexible service interval display and are fitted with the
following components:
♦ Flexible service interval display in dash panel insert
♦ Engine oil level sensor
♦ Brake pad wear indicator (if fitted)
For vehicles with flexible service the service interval is determined
by the control unit and is indicated on service interval display
(SID) ⇒ page 5 .
2. Service work
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Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
Therefore the service intervals are flexible.
2.1.3
Fixed service
For vehicles with a fixed service, fixed services are calculated.
This means that the mileage or time values are already set by
Volkswagen. For normal operating conditions achieving these
service intervals is technically assured.
Therefore the service intervals are fixed.
For vehicles
♦ which were delivered without extended servicing intervals
(ESI) (PR numbers “QG0”, “QG2”, “QI1”, “QI2”, “QI3”, “QI4”,
“QI7”.
♦ or for which the extended servicing interval (ESI) was stopped
♦ or for which no LongLife engine oil was used
fixed service applies.
These non-flexible service intervals apply to all types of service
including an engine oil change.
Vehicles with PR number “QG0”
The vehicles are “not” factory-fitted with components for flexible
service. Fixed service intervals apply for maintenance.
Vehicles with PR number “QG2”
The PR number is valid only to ►2012.
For these vehicles the flexible service is not factory-activated.
Therefore, these vehicles have a fixed service interval display
⇒ page 5 and for maintenance the fixed service intervals (rigid
service intervals) apply. These vehicles are fitted with the follow‐
ing components:
♦ Fixed service interval display in dash panel insert
♦ Engine oil level sensor
♦ Brake pad wear indicator (if fitted)
Vehicles with PR number “QG3”
The PR number is valid only to ►2012.
For these vehicles the flexible service is not factory-activated.
Therefore, these vehicles have a fixed service interval display
⇒ page 5 and for maintenance the fixed service intervals apply.
These vehicles are fitted with the following components:
♦ Fixed service interval display in dash panel insert
♦ Brake pad wear indicator (if fitted)
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2. Service work
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2.1.4
Service interval display
Introduction of extended servicing intervals (ESI) ⇒ page 5
Flexible service interval display (only vehicles with a flexible serv‐
ice) ⇒ page 5
Service type for service due ⇒ page 5
Service initial warning ⇒ page 6
Reading service information using function buttons on dash panel
insert ⇒ page 7
Service interval display: resetting ⇒ page 149
Service interval display: recoding ⇒ page 152
Introduction of extended servicing intervals (ESI)
Ask your importer if the extended servicing interval (ESI) is avail‐
able for your country.
Flexible service interval display (only vehicles with a flexible serv‐
ice)
Calculation of service intervals:
♦ The service intervals on vehicles with a flexible service is cal‐
culated. Input values such as, distance travelled, fuel con‐
sumption, oil temperature and loading on diesel particulate
filter are evaluated by the control unit.
♦ The result of the evaluation is a value for the deterioration of
the oil due to thermal loading.
♦ The oil deterioration is the deciding factor concerning the dis‐
tance that can still be driven to the next service.
Note
For vehicles with a flexible service but which are serviced ac‐
cording to fixed service intervals, the service interval display must
be recoded to “non-flexible” ⇒ page 152 .
Fixed service interval display (only vehicles with a fixed service)
Calculation of service intervals:
♦ The service interval for vehicles with a fixed service is calcu‐
lated in fixed service intervals. This means that the mileage or
time values have been previously determined and specified by
Volkswagen.
♦ For normal operating conditions achieving these service in‐
tervals is technically assured.
Service type for service due
♦ Vehicles without text messages on the dash panel insert dis‐
play, a due service is indicated by a gong sound when the
ignition is switched on. A flashing “spanner symbol” also ap‐
pears for a few seconds.
♦ Vehicles with text messages on dash panel insert, the display
“Service now” appears.
The service information disappears after a few seconds or if en‐
gine is running.
2. Service work
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Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
– It is also possible by pressing “OK button” -1- for multifunction
display in windscreen wiper lever
– or return to the original display by pressing “OK button” -5- in
the multifunction steering wheel.
Service initial warning
If a service is due, “Service initial warning” appears on dash panel
insert display when ignition is switched on.
♦ On vehicles without text messages on dash panel insert dis‐
play, the following indications appear: “spanner symbol” and
“km” with the distance that can be driven until the next service
is due.
After 10 seconds the display changes. A “clock symbol” appears
with the number of days to the next service.
♦ On vehicles with text messages on dash panel insert display
the following appears: “Service in --- km or --- days”.
The service information disappears after a few seconds or if en‐
gine is running.
– It is also possible to revert to normal display by pressing “OK
button” -1- for multifunction display in windscreen wiper lever
6
2. Service work
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