Passat 2015 ➤, Passat 2019 ➤, Passat Variant 2015 ➤, Passat Variant 2019 ➤
Maintenance - Edition 11.2020
2
Service work
Information reference flexible or fixed service ⇒ page 7
Service tables up to model year ►2020 ⇒ page 10
Service tables as of model year 2021► ⇒ page 19
2.1
Information about flexible or fixed serv‐
ice
Service identification ⇒ page 7
Flexible service ⇒ page 7
Fixed service ⇒ page 8
Service interval display ⇒ page 8
2.1.1
Service identification
– Referring to vehicle data sticker ⇒ page 32 , check if vehi‐
cle is equipped with following PR numbers:
The PR number is decisive for the service intervals ⇒ page
10 .
Vehicle ID with PR number
Model year
2015 ►
2015 ►
PR number
Service
QI6
Flexible service
Fixed service
QI1, QI2, QI3, QI4, QI7
In the past, the PR numbers QG0, QG1 and QG2 determined
the type of service.
With immediate effect, these PR numbers only denote whether
an engine oil level sensor is installed or not and no longer have
an influence on the oil change interval.
2.1.2
Flexible service
The flexible service enables long service intervals, depending
on individual driving style and the conditions under which the
vehicle is used.
Note
For the flexible service a special LongLife engine oil is required
⇒ page 10 .
Vehicles with production control number “QI6” are set up for
flexible service at the factory. This means that these vehicles
have a flexible service interval display and are fitted with the
following components:
♦ Flexible service interval display in dash panel insert
♦ Engine oil level sensor
♦ Brake pad wear indicator (if fitted)
For vehicles with flexible service the service interval is deter‐
mined by the control unit and is indicated on service interval
display (SID) ⇒ page 8 .
Therefore the service intervals are flexible.
2. Service work
7
Passat 2015 ➤, Passat 2019 ➤, Passat Variant 2015 ➤, Passat Variant 2019 ➤
Maintenance - Edition 11.2020
2.1.3
Fixed service
For vehicles with a fixed service, fixed services are calculated.
This means that the mileage or time values are already set by
Volkswagen. For normal operating conditions achieving these
service intervals is technically assured.
Therefore the service intervals are fixed.
For vehicles
♦ which have not been delivered with extended servicing inter‐
vals (ESI) (PR numbers “QI1”, “QI2”, “QI3”, “QI4”, “QI7”),
♦ that have had extended servicing interval (ESI) stopped
♦ in which no LongLife engine oil was used
the fixed service applies.
These non-flexible service intervals apply to all types of service
including an engine oil change.
Therefore, these vehicles have a fixed service interval display
⇒ page 8 and for maintenance the fixed service intervals
following components:
♦ Fixed service interval display in dash panel insert
♦ Engine oil level sensor
♦ Brake pad wear indicator (if fitted)
2.1.4
Service interval display
Introduction of extended servicing intervals (ESI) ⇒ page 8
Flexible service interval display (only vehicles with a flexible
service) ⇒ page 8
Fixed service interval display (only vehicles with a fixed service)
⇒ page 9
Service type for service due ⇒ page 9
Service initial warning ⇒ page 9
Retrieving service information from Infotainment system ⇒ page
9
Service interval display: resetting ⇒ page 185
Service interval display: recoding ⇒ page 186
Introduction of extended servicing intervals (ESI)
Ask your importer if the extended servicing interval (ESI) is
available for your country.
Flexible service interval display (only vehicles with a flexible
service)
Calculation of service intervals:
♦ The service intervals on vehicles with a flexible service is
calculated. Input values such as, distance travelled, fuel con‐
sumption, oil temperature and loading on diesel particulate
filter are evaluated by the control unit.
♦ The result of the evaluation is a value for the deterioration of
the oil due to thermal loading.
♦ The oil deterioration is the deciding factor concerning the
distance that can still be driven to the next service.
8
2. Service work
Passat 2015 ➤, Passat 2019 ➤, Passat Variant 2015 ➤, Passat Variant 2019 ➤
Maintenance - Edition 11.2020
Note
For vehicles with a flexible service but which are serviced ac‐
cording to fixed service intervals, the service interval display
must be recoded to “non-flexible” ⇒ page 186 .
Fixed service interval display (only vehicles with a fixed service)
Calculation of service intervals:
♦ The service interval for vehicles with a fixed service is calcu‐
lated in fixed service intervals. This means that the mileage
or time values have been previously determined and speci‐
fied by Volkswagen.
♦ For normal operating conditions achieving these service in‐
tervals is technically assured.
Service type for service due
♦ On vehicles with text messages on dash panel insert, the
message “Service now” and a “spanner symbol” are dis‐
played.
The service information disappears after a few seconds or if
engine is running.
Service initial warning
If a service is due, “Service initial warning” appears on dash
panel insert display when ignition is switched on.
♦ On vehicles with text messages on dash panel insert display
the following appears: “Service in --- km or --- days”.
The service information disappears after a few seconds or if
engine is running.
♦ The service initial warning is displayed 20 days before the
next service is due.
♦ The remaining distance displayed is always rounded to the
nearest 100 km or the remaining time rounded to full days.
Retrieving service information from Infotainment system
The current service information can always be read with ignition
switched on, engine switched off and vehicle stationary.
– Switch on ignition.
– Switch on Infotainment system.
– Press Infotainment button CAR .
– Press Setup function button.
– In the menu, scroll to the Service function button.
– Press Service function button.
The service information is displayed in Infotainment system.
2. Service work
9
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